Dispute Resolution
In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities:
– CNIACC – National Center for Information and Arbitration of Consumer Conflicts ( www.cniacc.pt ) | Tel.: 213 847 484 | E-mail: cniacc@fd.unl.pt
– CACCL - Lisbon Consumer Conflict Arbitration Center | Tel.: 218 807 030 | Email: juridico@centroarbitragemlisboa.pt /director@centroarbitragemlisboa.pt
– CICAP - Porto Consumer Information and Arbitration Center | Tel.: 225 029 791 / 225 508 349 | E-mail: cicap@mail.telepac.pt
– CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre Tel.: 289 823 135 | E-mail: cimaal@mail.telepac.pt / cimaal@mail.telepac.pt
– CACCDC - Consumer Conflict Arbitration Center of the District of Coimbra | Tel.: 239 821 690 | E-mail: geral@centrodearbitragemdecoimbra.com
For more information, please consult the Consumer Portal: https://www.consumidor.gov.pt/