Dispute Resolution
Dispute Resolution
In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities:
– CNIACC – National Center for Information and Arbitration of Consumer Conflicts ( www.cniacc.pt ) | Tel.: 213 847 484 | E-mail: cniacc@fd.unl.pt
– CACCL - Lisbon Consumer Conflict Arbitration Center | Tel.: 218 807 030 | Email: juridico@centroarbitragemlisboa.pt /director@centroarbitragemlisboa.pt
– CICAP - Porto Consumer Information and Arbitration Center | Tel.: 225 029 791 / 225 508 349 | E-mail: cicap@mail.telepac.pt
For more information, please consult the Consumer Portal: https://www.consumidor.gov.pt/
You have 15 days from the date of receiving your order to request an exchange or return.
For in-store pickups , the 15-day period begins from the date the order is ready for pickup .
The customer is responsible for shipping and all associated costs.
The item must be in its original condition , with the tag intact and all accessories included (if applicable).
To begin the process, you must fill out the form available on this page. After submission, we will contact you to process your request.
More information in the terms and conditions .