You have 15 days from the date of receiving your order to request an exchange or return.
For in-store pickups , the 15-day period begins from the date the order is ready for pickup .

The customer is responsible for shipping and all associated costs.

The item must be in its original condition , with the tag intact and all accessories included (if applicable).

To begin the process, you must fill out the form available on this page. After submission, we will contact you to process your request.

More information in the terms and conditions .